Frequently Asked Questions

How can I contact Rescue Band?

You can reach our customer support team anytime at Support@rescuebands.com — we’re here to help with anything you need!

Do you ship worldwide?

Yes, we proudly ship to customers all around the world.

Where do you ship from?

All orders are shipped from our warehouse in United States.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery.
If you need to change or cancel your order, please contact us within 12 hours of placing it.
After 12 hours, we cannot make changes, but you can return the item for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, as well as PayPal.

When will my order be processed?

Orders are processed Monday through Friday.
Please allow 1–3 business days for processing.
Orders placed during holidays or sales may experience slight delays.
Once processed, your order will be shipped the next business day.

How long will it take to receive my order?

Depending on your location and current demand, delivery may take 2–4 weeks.
We appreciate your patience as we work to get your order to you as quickly as possible.

What if I don't receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.
Simply contact us at Support@rescuebands.com and we’ll make it right.

Will I be charged customs or import taxes?

All prices on our site are listed in USD and are tax-free.
Depending on your country, you may be required to pay customs duties or taxes upon delivery.
These charges are determined by your local customs office and are the responsibility of the customer.
We are not responsible for customs delays or additional fees.